Jaskart Network Private Limited ("Company", "we", "us", or "our") operates the website www.jaskart.com (the "Website") and any associated mobile applications (collectively, the "Platform"). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with applicable laws in India, including the Information Technology Act, 2000, and rules thereunder, Consumer Protection Act, 2019, E-Commerce Rules, and other relevant regulations.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our Platform, place orders, or interact with us.
1. Information We Collect
We may collect the following types of information:
A. Personal Information you provide directly:
- Name
- Email address
- Phone number
- Delivery/shipping/billing address
- Payment information (handled by secure third-party payment gateways; we do not store full card details)
- Date of birth (if required for age-restricted products)
- Any other information you voluntarily provide (e.g., in reviews, support tickets, or during account creation)
B. Information collected automatically:
- Device information (IP address, browser type, operating system, device ID)
- Usage data (pages visited, time spent, products viewed, cart items, referral sources)
- Location data (approximate, derived from IP)
- Cookies and similar technologies (for session management, analytics, preferences)
C. Information from third parties:
- From payment processors, logistics partners, or social login providers (if you choose to login via Google/Facebook, etc.)
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders, including shipping and delivery
- To process payments and refunds
- To create and manage your account
- To communicate with you (order updates, promotions, customer support)
- To improve our Platform, products, and services
- To prevent fraud, abuse, and security incidents
- To comply with legal obligations, resolve disputes, and enforce agreements
- For marketing and promotional purposes (with your consent where required)
3. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to enhance user experience, analyze traffic, and show personalized content/ads. You can manage cookie preferences through your browser settings. Disabling cookies may limit some Platform features.
We may use third-party services like Google Analytics for usage insights. Their privacy practices are governed by their own policies.
4. Sharing of Information
We do not sell your personal information. We may share it with:
- Third-party service providers (payment gateways, logistics/shipping partners, cloud storage, marketing tools) who assist us in operating the Platform
- Affiliates or group companies (if any)
- Law enforcement, government authorities, or courts, when required by law
- In case of merger, acquisition, or sale of assets
All third parties are contractually required to use your data only for the specified purpose and maintain reasonable security.
5. Data Security
We implement reasonable security measures (encryption, access controls, firewalls) to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, or enforce agreements. Order-related data may be retained for 7–10 years for tax and legal purposes.
7. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Withdraw consent (where processing is consent-based)
- Request deletion (subject to legal retention requirements)
To exercise these rights, contact us at the details below. We will respond within a reasonable time as per applicable law.
8. Children's Privacy
Our Platform is not intended for children under 18 years. We do not knowingly collect personal information from children. If we become aware of such a collection, we will delete it promptly.
9. International Transfers
As we use global service providers (e.g., cloud hosting), your data may be transferred outside India. We ensure appropriate safeguards are in place.
10. Changes to This Privacy Policy
We may update this Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes may be notified via email or a prominent notice on the Platform. Continued use after changes constitutes acceptance.
11. Grievance Officer (as per IT Rules)
In accordance with the Information Technology Act, 2000, and rules thereunder:
Email: [ grievance@jaskart.com]
The Grievance Officer will address complaints related to this Privacy Policy or data handling within the timeline prescribed by law.
12. Contact Us
For any questions, concerns, or to exercise your rights regarding this Privacy Policy, please contact:
Jaskart Network Private Limited 2nd Floor, Plot No. 4, Minrach Tower, Sector 44, Gurugram, Haryana 122003, India